Refund & Returns Policy
Last Updated: July 11, 2026
Thank you for shopping with Rexoprint.
At Rexoprint, every product is printed specifically for each customer based on the artwork, specifications, and customization provided during the ordering process. Because our products are custom-made, our refund and return policy differs from that of standard retail products.
Please read this policy carefully before placing your order.
1. Company Information
Brand Name: Rexoprint
Legal Entity: Chaurasia Enterprises
Website: https://rexoprint.in
Support Email: support@rexoprint.in
Phone: +91-9911678685
Business Address: Gorakhpur, Uttar Pradesh, India
2. Customized Products
Most products sold on Rexoprint are customized and manufactured according to the customer’s requirements, including:
- Visiting Cards
- Business Cards
- Letterheads
- Bill Books
- Stickers & Labels
- Banners
- Posters
- Wedding Cards
- Name Plates
- Packaging Products
- Custom Printed Items
Because these products are made specifically for you, they cannot be returned or exchanged simply because you changed your mind, selected the wrong specifications, or no longer need the product.
3. Eligible for Refund or Replacement
A refund, replacement, or reprint may be approved only if:
- You received the wrong product.
- The product has a manufacturing or printing defect caused by Rexoprint.
- The product was damaged during shipping.
- The printed quantity delivered is significantly less than the quantity ordered.
- The product received is materially different from the approved artwork or order specifications due to our error.
Each request will be reviewed individually.
4. Not Eligible for Refund or Return
Refunds, returns, or replacements will not be provided for:
- Customer-approved artwork containing spelling, grammar, or design errors.
- Incorrect information submitted by the customer.
- Low-resolution or poor-quality images uploaded by the customer.
- Minor color variations caused by differences between digital screens and printed materials.
- Slight variations in cutting, alignment, trimming, folding, or finishing that fall within normal industry tolerances.
- Delays caused by courier companies, natural disasters, weather conditions, or other events beyond our control.
- Orders where production has already started after approval.
5. Design Approval Responsibility
Customers are responsible for carefully reviewing and approving all artwork before printing begins.
Once the design has been approved, Rexoprint is not responsible for:
- Spelling mistakes
- Incorrect phone numbers
- Wrong addresses
- Grammar errors
- Incorrect colours requested by the customer
- Missing design elements approved by the customer
Please review every proof carefully before approval.
6. Damaged or Incorrect Orders
If your order arrives damaged or incorrect:
- Contact us within 48 hours of delivery.
- Provide your order number.
- Share clear photographs of:
- The product
- The packaging
- The shipping label
- The issue
- Our team will review your request.
If the claim is approved, we may:
- Reprint the product, or
- Replace the product, or
- Issue a refund where appropriate.
7. Refund Process
If a refund is approved:
- Refunds will be processed to the original payment method used during checkout.
- Processing times may vary depending on your payment provider.
- Shipping charges are generally non-refundable unless the error was caused by Rexoprint.
8. Order Cancellation
Orders may be cancelled only before production begins.
Once your order has entered production, cancellation is generally not possible because customized materials have already been allocated and printing has started.
9. Shipping Delays
Estimated delivery dates are approximate.
Rexoprint is not responsible for delays caused by:
- Courier service issues
- Weather conditions
- Public holidays
- Government restrictions
- Natural disasters
- Remote delivery locations
- Other circumstances beyond our reasonable control
Such delays do not qualify for refunds.
10. Colour Variation Disclaimer
Printed colours may vary slightly from what you see on your computer, mobile device, or monitor due to:
- Screen calibration
- Lighting conditions
- Ink absorption
- Printing process
- Paper material
Minor colour variations are considered normal and are not treated as printing defects.
11. Return Shipping
If a return is approved:
- We will provide instructions for the return process.
- Customers should not return products without prior authorization.
- Unauthorized returns may not be accepted.
Where the issue is caused by Rexoprint, return shipping costs may be covered by us.
12. Right to Reject Claims
We reserve the right to reject refund or replacement requests if:
- Sufficient evidence is not provided.
- The request is submitted after the specified reporting period.
- The issue is caused by customer-supplied artwork or specifications.
- The product has been used, altered, or damaged after delivery.
13. Limitation of Liability
Our liability for any approved claim is limited to one of the following, at our discretion:
- Reprinting the order
- Replacing the product
- Refunding the amount paid for the affected product
Our total liability will not exceed the amount paid for the specific order.
14. Contact Us
For any refund, return, or replacement request, please contact us:
Rexoprint
A Brand of Chaurasia Enterprises
Website: https://rexoprint.in
Support Email: support@rexoprint.in
Phone: +91-9911678685
Business Address: Gorakhpur, Uttar Pradesh, India
Legal Notice
Rexoprint is a brand owned and operated by Chaurasia Enterprises.
All GST invoices, payment settlements, taxation, refunds, replacements, and legal transactions are processed under the registered business entity Chaurasia Enterprises.
Recommendation for Rexoprint
Since you sell custom printed products, your policy should emphasize “Replacement or Reprint” over “Return”, because most customized items cannot realistically be resold. This approach is standard across the printing industry and helps set clear customer expectations while remaining fair when genuine printing or shipping issues occur.